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Initial Consultation
At this meeting we will discuss your project feasibility, design concerns, ideas and budgeting. Our first step is listening to your needs and expectations for your new project. We will then interpret those ideas into a solution that is creative, functional and visually pleasing. Kitchen and bathroom layouts, cabinet style, basic design elements such as countertops, appliances, flooring, sinks and faucets, your budget & timeline will be discussed. Our initial consultations are by appointment only in our showroom. This design appointment is unique to you, please review our entire information packet and complete the Kitchen and Bath Guide prior to this appointment.

Study & Preliminary Design
Once we have completed our initial consultation, we will schedule a meeting in your home. This will allow us to review and measure your project. At this time, a representative from B&T Kitchens will conduct a basic study of your project, including measurements, initial drawings, and pictures of your current space.

Selections & Final Design
The next step will be the final selection process. You will return to our showroom to make final cabinetry and product selections which will allow us to prepare detail costing and refine any changes in the design. Before work begins on your kitchen or bathroom you will approve a design and all selections. Your representative will present a contract to be signed. The contract specifies pricing, products and services.  Upon your approval of the contract, payment in full is requested prior to an order being placed.

We will review your project drawings including floor plans and elevations that clearly represent your project. These designs are the property of B&T Kitchens until your contract is accepted and payment is processed. If changes are required from the initial project drawing a redesign fee of $500.00 will be charged and will be applied to your contract price. Our kitchen design process is one that requires our design team to spend countless hours reviewing, interpreting and designing your new kitchen to meet your expectations as inspired by our initial meeting with you.  Therefore we encourage all our customers to focus on what is important in order that we may capture your ideas and create your kitchen exactly how you envisioned it. If changes are requested once the project has started, you will be asked to sign a change order form and provide payment in full for any changes you request. 

Construction
Once the cabinets and other products are ordered, they take approximately 3-12 weeks, depending on the manufacturer, to arrive at your home. During the construction phase, our project manager oversees formal and informal communications to ensure that your questions are answered and your project remains on schedule and on budget. Our experienced staff will personally work with the contractors every step of the way.

Post-construction follow-up
Upon the completion of your project, a walk-through is done. A punch list is created at the end of the project to ensure that you are satisfied and everything is complete. We stand behind our quality workmanship on every project. We will follow-up with a client satisfaction survey after the work is complete.